Please remember to let the Co-op Pensions Department know if you move house so we can keep in touch with news about your Somerfield pension. If you are receiving a pension, you should update your contact details through MyHR. If you haven’t taken your pension yet, you can update your contact details through Member Online.
Email: [email protected]
Phone: 0330 606 1000
Email should only be used for general enquiries and not for submitting personal information.
Write to us:
Co-operative Group Limited
Pensions Department
Department 10406
1 Angel Square
Manchester
M60 0AG
If you have a question about your pension payment, please see if you can find the answer in our pensioner FAQs here.
Pension payroll phone: 0330 606 9449
We want to run the Somerfield Pension Scheme so that our members don’t have cause for complaint. However, sometimes problems do arise, so we have an official complaint procedure, known as the ‘internal dispute resolution procedure’ which you can see here.
We hope that you don’t ever have reason to use this procedure – and in fact we’d recommend that you try to resolve the issue informally first by contacting the Co-op Pensions Department. In our experience, problems are very often the result of simple misunderstandings which can be put right very easily and quickly.
If, however, you feel you need to escalate your complaint, you can request a copy of the internal dispute resolution procedure.
Your feedback is really important to us. We want to know what you like about our pensions website and what you think could be changed. Your comments are completely anonymous. You can find the feedback form here.